At Our Wedding Diary (OWD), we believe in maintaining complete transparency regarding payments, cancellations, postponements, editing and final delivery. By confirming a booking with OWD, the client agrees to the following terms and conditions.

1. Booking Advance

  • A 25% advance of the photography/cinematography package fee, excluding album charges, along with any applicable travel and accommodation charges, is payable at the time of booking.
  • Once the booking is confirmed and this agreement is accepted by the client, the advance amount is non-refundable.
  • The advance secures the agreed date and allows OWD to reserve the required photography and cinematography resources for the event.

2. Balance Payment

  • The remaining 75% of the photography/cinematography package fee, excluding album charges, must be paid within 7–15 days after completion of the shoot.
  • The album charges are separate and are payable when the album is approved and sent for printing.
  • No payment may be withheld or delayed on the grounds of pending delivery, editing, album delivery or any other delivery-related reason.

3. Editing & Final Delivery

  • OWD will commence the editing and post-production process only after complete clearance of the second payment.
  • Until the second payment is cleared, OWD will not be obligated to commence editing or provide the final edited photographs and videos.
  • Edited photographs and videos will be delivered progressively as the post-production work is completed.
  • The final edited files will be delivered in the 2TB hard drive provided by the client, as agreed between the client and OWD.

Important

The delivery timeline mentioned in the applicable service/package details is calculated from the date on which the second payment is fully cleared.

Any delay in clearing the second payment will correspondingly delay the commencement of editing and the final delivery timeline.

4. Album Payment & Delivery

Where an album is included or separately commissioned:

  • The album payment must be fully cleared when the album is approved and put into printing.
  • OWD will not proceed with shipment or final delivery of the album until the applicable album payment has been received in full.
  • The album may be delivered through either of the following methods:

1. Hand Delivery
The completed album may be handed over directly to the client.

2. Courier Delivery
The completed album may be shipped to the client through a suitable courier service. Applicable courier/shipping charges, where applicable, may be payable by the client.

5. Postponement / Change of Event Date

If the client requests postponement or a change of the originally booked event date:

  • The advance amount may be carried forward to the new date only if OWD is available on the requested new date.
  • If OWD is already booked or otherwise unavailable on the new date, the original advance amount will not be refundable.
  • A date change is therefore subject to the availability of OWD’s photography, cinematography and production team.
  • Any additional charges arising due to a change in date, venue, travel or accommodation requirements may be applicable.

6. Cancellation & Refund

  • The booking advance is non-refundable once the contract/booking has been confirmed, as the date and required resources are reserved specifically for the client.
  • Cancellation of the booking by the client does not entitle the client to a refund of the advance amount.
  • Any refund, if applicable in exceptional circumstances, will be considered solely at the discretion of OWD and subject to the terms of the signed agreement.

7. Payment Clearance & Delivery

The client acknowledges that timely payment is an essential part of the project workflow.

Second Payment Cleared → Editing Commences → Edited Files Processed → Final Delivery

Accordingly, OWD shall not be responsible for delays in editing or delivery resulting from delayed payment clearance by the client.

No payment shall be withheld, adjusted or delayed by the client citing pending editing, delivery, album completion, courier delivery or any other service-delivery-related reason.

8. Client Acceptance

By making the booking advance and confirming the photography/cinematography services with Our Wedding Diary, the client confirms that they have read, understood and accepted this Refund & Payment Policy along with the applicable quotation, package details and service agreement.

Our Wedding Diary (OWD) reserves the right to update its policies from time to time. The terms applicable to a particular booking shall be governed by the agreement accepted by the client at the time of booking.

For any clarification regarding payments, postponement, cancellation or delivery, clients are requested to contact the OWD Client Management Team before making or withholding any payment.